All About Warranty

Posted by Kyle Spellicy on

I'd like to focus on warranty coverage and explain how the "other guys" simply can't compete. When you purchase a piece of furniture, you want to make sure it'll be protected for years of use. Unfortunately, many companies fall short when it comes to warranty and customer service.

Misleading warranty from Walmart. Looks like Walmart makes it the customer's problem to go through the warranty information and figure it out on their own.

Here we can see that Mike, a loyal customer to Staples, purchased 20 office chairs, several of which broke down. Not surprising. He attempted to replace these chairs through the warranty with no assistance from customer service.

If you do end up getting a warranty with a company like Walmart or Staples, expect to receive limited customer service and long wait times before your product can be replaced. At this point, it'd probably be easier to just re-purchase the product instead of messing around with the warranty. But if you continue to do this, you'll end up purchasing the same product multiple times in a year. Not sustainable whatsoever. Luckily there's a better option, NewVo Interiors.

The warranty coverage that NewVo Interiors provides to the customer is far superior to ones offered by other companies, like Staples and Walmart, because the industry standards for commercial applications are much higher. In fact, most products in our store are covered by at least a 10 year warranty, absolutely free. That's right, at no extra cost, we provide exceptional warranty coverage on our products. We can achieve this by only offering products from companies that we trust and have excellent relationships with. Due to the extensive volume we've done with our manufacturers, we can offer the best product lines and warranties. If a customer ever has an issue with their product, NewVo steps in to take care of the issue. The customer will never have to deal with warranties on their own, that's our job. All the customer has to do is let us know if there's an issue and we'll take care of the rest. Here are a couple of lines we offer that have outstanding warranties: Eurotech: Lifetime Warranty, X-Chair: 15 year Warranty. You won't find lines or warranties like these at Walmart or Staples.


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